Changes, cancellation and refunds
The exact rules depend on the confirmed service and suppliers, so they are presented before payment in your written quotation.
Before confirmation
You may change or withdraw an enquiry because no booking has been created. A quotation may expire or require recalculation when dates, availability or requirements change.
After confirmation
Contact us promptly. Eligibility for a date change, credit, cancellation or refund depends on the written quotation, timing, supplier rules, payments already committed and non-refundable components.
What your quotation should state
- Deposit and balance due dates
- Change or cancellation charges by date
- Non-refundable supplier components
- No-show or late-arrival treatment
- What happens if an operator cancels or materially changes a service
- Eligible refund method and expected processing period
How to request a change
Use the confirmed email, phone or WhatsApp channel and quote your booking reference. A request is complete only when the revised arrangement or cancellation is acknowledged in writing.